Comus utilizes a unique multi-avenue approach for support.
We have our direct line for emergency situations that can arise during business hours. Our support team is available any time of day, any day of the week. We have local teams dedicated to helping our clientele figure out a solution for their issues and actively take steps to stamp out systemic problems before the end of business that day! We are able to deploy patches for bug support to all our clients within the business day.
We also have a central repository for feature suggestions and other product recommendations that Comus can use in our internal database to track feature progression and R&D progress for new versions of software. This allows us to be flexible and adapt to our client’s needs as time progresses.